Last Updated: 28/7/2026
Because Bella Beauty sells intimate wear, this policy balances customer service with hygiene and quality standards.

7-Day Size Exchange
Eligible size-exchange requests must be initiated within 7 days of delivery. Products must be unused, unwashed, undamaged, with original tags attached and original packaging intact.

Eligible Returns / Replacements
May be accepted for an incorrect product, damaged product, manufacturing defect or missing item. Report these issues within 48 hours of delivery. Photographs and an unboxing video may be requested.

Non-Eligible Cases
Returns/refunds will generally not be accepted for change of mind, minor screen-related color variation, used or washed products, customer-caused stains/damage, or products without original tags/packaging. Eligible size exchange may be offered for an incorrectly selected size.

Hygiene Requirement
For hygiene and safety reasons, intimate wear that has been used, washed, altered, damaged after delivery, or returned without original tags and packaging cannot be accepted, subject to applicable consumer law.

Refunds
Where an approved replacement/exchange is unavailable, an eligible refund may be initiated after quality inspection. Approved refunds should generally be initiated to the original payment method within 5–7 business days; bank/provider timelines may vary.

Shipping Costs
Bella Beauty will bear applicable costs where the wrong item, damaged item or verified manufacturing defect was supplied. A nominal logistics fee may apply to voluntary size exchanges if disclosed before confirmation.

How to Request
Contact [Return Portal / WhatsApp / Email] with the order number, reason and any requested photographs/video.